Returns and Refunds

In compliance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid in advance payment location.

If the Buyer decides to exercise the right of withdrawal, he must communicate this to the Seller by e-mail to e-mail info@dolcincasa.com. For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided within the same terms. The date of delivery to the post office or courier will prevail between the Parties.

The return of the goods must in any case take place no later than 10 (ten) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

Effects of withdrawal

If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case the User will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has sent the goods back, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14 day period expires. The costs of returning the goods will be borne by the User. The User is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal

Returned products that are damaged or used in a manner different and beyond what is strictly necessary to establish their nature, characteristics and functioning will be refunded after deducting the decrease in value resulting from the damage or use. Refunds are excluded when the decrease in value is total.

The User is asked to include a copy of the delivery document received inside the package.

The right of withdrawal is in any case excluded in relation to:

• Goods made to measure or clearly personalized.
• The supply of goods which are likely to deteriorate or expire rapidly.
• The supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.

If one of the above-mentioned exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.